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Medical Assistant - Pre-Operative Educator

Department: PSC - Indirect
Location: Lawrenceville, GA
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Dr. Jitesh Patel started Advanced with one goal in mind – to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care of our patients – and we always put our employees and our patients first.

Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.

What we offer:

  • A great place to work!
  • Dedicated to work life balance
    • Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
    • Paid time off that increases with tenure
  • Committed to growth and development:
    • Education programs that include tuition, certification and license reimbursement
    • Cross training programs for OR RNs and Medical Assistants
  • Passionate about our employees:
    • Employee appreciation and years of service programs
    • Health, dental, vision, life, disability and 401(k)
    • 8 weeks paid maternity/new mother’s leave program
  • All over Metro Atlanta! With 15 locations in metro Atlanta, we are sure to have something close to home

Who you are:

  • Driven by a desire to make a difference.
  • Passionate for providing superior healthcare
  • Committed to serving our patients
  • Dedicated to teamwork
  • Positive, Innovative, and Resourceful

MISSION

The Certified Pre-Operative Educator is responsible for contacting all patients with an upcoming surgical procedure to review an in-depth medical history and provide pre-surgical instructions. They must possess an enhanced attention to detail to ensure optimal patient outcomes and safety.

OUTCOMES

  • Accurately and effectively utilize clinical knowledge to appropriately identify and assess patient history, medications, and potential risks associated with undergoing a surgical procedure in an ambulatory surgery center (ASC).
  • Possess emotional intelligence to offer support and reassurance to patients prior to their procedure.
  • Understand practice dynamics in order to efficiently direct patient questions for optimal response.
  • Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience.
  • Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.
  • Adequately communicate through various electronic sources including, but not limited to, Microsoft Office Suite, EMR, email, and online chat platforms.

COMPETENCIES

Job Related Competencies:

  1. Decision Quality: Making good and timely decisions that keep the organizations moving forward
  2. Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
  3. Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  4. Resourcefulness: Securing and deploying resources effectively and efficiently.
  5. Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.

Cultural Competencies:

Advanced Values:

  1. People
    • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  2. Heart
    • Patient Focus: Building strong patient relationships and delivering patient centric solutions
  3. Service
    • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
  4. Excellence
    • Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

  1. Being Resilient:
    1. Rebounding from setback and adversity when facing difficult situations
  2. Self-Development:
    • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
  3. Optimizes Work Processes:
    • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
  4. Professional Communication:
    • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education:

Credentials/Licensures:

Preferred Qualifications:

Previous, Job Relevant Work Experience:

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