Position Description: Supervises staff performing revenue cycle activities for registration, charge posting, point-of-service payments, insurance verification, obtaining authorization/referrals, financial counseling, scheduling, and quality monitoring. Analyzes revenue-related information to identify trends and takes action to maintain or improve revenue performance. Collaborates with team members and other departmental leaders to improve department processes. Must have a flexible schedule to work different shifts and locations as needed.

Reports to: Senior Director of Admissions

MISSION

Provide strong and exceptional customer service skills and ability to follow policies regarding financial counseling, insurance verification, authorization/referrals collections and scheduling. Conducts all interactions in a manner that will result in a positive patient experience, employee engagement and appropriate reimbursement for services. Works in partnership with other team members and department leaders to provide quality service to proactively support efforts that ensure delivery of safe patient care and services.

OUTCOMES

• Supervises staff performing revenue cycle activities, ensuring daily adherence to policies regarding scheduling, registration, charge posting , point of service payments, insurance verification, authorization/referrals, financial counseling, and quality monitoring.
• Fills in as patient service representative, patient financial representative, admission specialist or referral specialist if necessary.
• Coordinates activities and collaborates with team members or other department leaders to improve department processes.
• Analyzes revenue-related information, identifies trends, and takes action to maintain or improve revenue performance.
• Facilitates staff communication through scheduled meetings, open communication and active participation in departmental events.
• Takes an active role in coaching and mentoring the team to ensure continued success in employee engagement and growth/development.
• Complete employee performance evaluations and assist with hiring decisions.
• Works to stimulate teamwork and a positive attitude among staff members.
• Manages the day-to-day operations of the staff, including but not limited to work assignments, task management, time tracking/management, and on-the-job training.
• Supports Revenue Cycle Leaders such as VP, Director and Manger in implementing and achieving Revenue Cycle goals and initiatives.
• Provides superior customer service duties by interacting with internal and external customers (e.g., patients, families, insurance company, coworkers) in a professional and courteous manner.
• Participates in meetings and may represent department on committees which could include multi-disciplinary quality and service improvement teams.

COMPETENCIES

Job Related Competencies: