APPLICATION ANALYST

Job Title – Position Description: Analyst Application

Reports to: Director Clinical IT Systems

MISSION

The Application Analyst is responsible for designing and building applications to meet defined business requirements. This individual completely understands the application including designing, building, and configuring the applications as well as supporting the application and end user community.

OUTCOMES

1. Collaborate with cross-functional teams (IT, clinical staff, management) to implement and optimize EMR systems and solutions.

2. Assist in the configuration of EMR applications to meet specific needs of clinical workflows and ensure regulatory compliance.

3. Conduct system testing and support the go-live process.

4. Provide technical support to users experiencing issues with EMR systems, including resolving problems related to system functionality, data entry, and system integration.

5. Serve as a point of contact for troubleshooting and resolving escalated technical issues.

6. Develop training materials and documentation for users, ensuring they understand how to navigate and use the EMR system efficiently.

7. Conduct regular training sessions for new and existing users on system updates, new features, and best practices.

8. Monitor data trends and identify opportunities for improvement in data management practices.

9. Assist in the planning, testing, and implementation of EMR system updates and upgrades.

10. Perform routine checks on system performance, identifying and addressing any potential issues.

11. Work with healthcare providers, administrators, and other stakeholders to understand clinical requirements and ensure that the EMR system meets those needs.

12. Stay informed on healthcare regulations (e.g., HIPAA, HITECH Act) and ensure that the EMR system remains compliant with all relevant standards.

13. Perform other duties as assigned.

COMPETENCIES

Job Related Competencies:

1. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
2. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
3. Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.
4. Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.

Cultural Competencies:

Advanced Values:

1. People
   • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
2. Heart
   • Patient Focus: Building strong patient relationships and delivering patient centric solutions
3. Service
   • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
4. Excellence
   • Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

1. Being Resilient:
   • Rebounding from setback and adversity when facing difficult situations
2. Self-Development:
   • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
3. Optimizes Work Processes:
   • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
4. Professional Communication:
   • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education:

• Associate’s Degree

Previous, Job Relevant Work Experience:

• 2+ years IT applications experience
• 1+ year(s) work experience in application specialty

Preferred Qualifications:

Education:

• Bachelor’s Degree

Previous, Job Relevant Work Experience:

• 3+ years IT applications experience
• 2+ year(s) work experience in application specialty
• Working with eCW either as a FOC, MA or Medical Biller